Business Analysis and Operational Efficiency
Smart organizations know the importance of analyzing the operational strengths and weaknesses of their business at a strategic and tactical level. We can guide you by utilizing several tools to create and increase your competitive edge. Through comprehensive business analysis, we offer custom solutions that maximize the customer and employee experience and operational efficiency to drive bottom-line financial performance.
- Business Process Review (BPR)
A BPR is a visual process and tool using detailed and comprehensive analysis to identify how work gets done in order to improve the process or processes. A BPR can simplify workflow, expand service capabilities, increase efficiency, and identify and eliminate unnecessary activities, redundancies, and bottlenecks. By identifying and eliminating internal inefficiencies, an organization can decrease costs through waste reduction in the form of physical and human resources and increase customer/patient satisfaction. Representatives of the LSA PartnersSM team have over ten years experience facilitating BPR processes. As an objective third party, we will guide your team through each step, ensuring the participants stay focused, challenging existing paradigms, and encouraging the innovative thinking to identify the ideal process. The end result is a measurable plan for process improvement.
- On-site Analysis
By observing and experiencing your organization’s culture and operation firsthand, we are able to provide an objective, critical assessment of the strengths and opportunities for achieving your goals. Depending on your organization’s needs, we will conduct interviews with all levels of staff in order to gain insight into the challenges of the operation and better understand the operational processes. In addition, customer/patient and employee surveys can be administered and comments regarding issues and concerns analyzed. We will provide a comprehensive report of findings that includes recommendations and solutions for moving forward with organizational goals.
- Accountability Measures and Tools
Successful companies utilize accountability measures and tools to provide consistency for manager and employee accountability within the organization. These tools and processes take the subjectivity out of performance reviews and ensure alignment of action and effort to organizational goals. We can collaborate in developing and implementing tools to enable you to hold leaders and employees accountable for top performance.
- Conflict Resolution/Mediation
We will come in as an objective third party to mediate conflict situations between managers and/or employees. We work with the parties involved to identify the cause of the conflict and craft a collaborative solution with agreement for future behaviors and performance. This process includes a full report to leadership, ensuring follow through and accountability.
- Experience Mapping
We will help you integrate your core strengths and customers/patients’ key drivers into the ideal points of contact of the entire experience. By articulating the specific details of employee behaviors, physical and virtual resources, and efficient and effective procedures, a memorable experience can be envisioned and executed consistently.
- Identifying and Incorporating Key Drivers into your Strategic Plan
Many organizations fail to understand the difference between satisfied customers and loyal, committed customers. One of the ways to create commitment is to create superior value for customers by delivering on the key drivers of repeat and referral business. We will help you identify these key drivers and integrate them into your strategic plan to create long-term customer advocates.
- Leveraging Core Strengths
One of the ways to create a competitive advantage in your industry is by utilizing your core strengths to their maximum potential. We will help you identify and define, incorporate, and leverage your core strengths into every component of your business in order to achieve your full potential.
- Right-Fit Talent Management
One of the biggest challenges for organizations is finding, hiring, and keeping the right employees for the organizational culture. Talent management is more than a business buzz phrase. It refers to the process of recruiting, hiring and retaining right-fit, top performers for your organization. We all know that turnover at all levels is costly and can destroy any chances of making a profit. Eliminating waste in the form of turnover means more money that can be directed to the bottom line. We will guide you in the development of a recruiting process that attracts right-fit talent to your organization; the design of an interview process that utilizes effective tools to select right-fit talent for your organizational culture; and the implementation of proven strategies and tactics for keeping right-fit talent.
- SWOT Analysis
A SWOT Analysis is used to identify an organization’s strengths, weaknesses, opportunities, and threats. We will facilitate a collaborative work session applying the SWOT tool to guide you and key members of your team in creating a practical and actionable strategic plan that includes deliverables, timelines and accountability. By applying this knowledge effectively, your organization can implement a plan for significant business performance.
- Value Chain Management
Value chain management is about streamlining processes, managing resources, and reducing waste throughout the entire organization, in order to bring money to the bottom line. We will facilitate the utilization of a process that incorporates the 4 P’s of operational efficiency—Planning, Process, Partnering, Performance---into your organizational policies and procedures. This will enable you to transition from a supply chain to value chain, gaining operational efficiencies in all areas of your business.
LSA PartnersSM is a management and strategy consulting company that specializes in custom solutions for business adaptability, resiliency, peak performance, and growth. Discover how we can help you succeed in business. Call (407) 497-0075 today!