Mary is an acclaimed speaker and facilitator who has presented keynotes and delivered training to diverse audiences and organizations around the world.  Her professional background includes specialty retail, hotel resort management and quick service restaurant operations with Fortune 100 companies. Six years with the Limited Brand’s Victoria’s Secret® led the way for her twelve years with the Walt Disney World Resort®. Mary quickly moved into leadership roles including being selected as a member of the Disney Traditions team, which facilitated the company’s cultural orientation program. As a leader at Disney’s Polynesian Resort®, Mary was part of the team responsible for the design and implementation of a “Leadership by Values” process for 900 employees.  Her partnering with executive leadership to initiate and create lasting cultural change resulted in a measured increase in customer and employee satisfaction.  The company recognized Mary’s contribution by honoring her twice with Disney’s highest regarded corporate award, “Partners In Excellence”. In addition, this best practice was published by the World Travel & Tourism Human Resource Center, Cornell University, the American Hotel Foundation and in the book Be Our Guest: Perfecting the Art of Customer Service written by the Disney Institute. For six years, Mary shared this and other best practices as a consultant for the Disney Institute, assisting leaders and organizations from around the world. She is co-author of the book The Voice of Leadership, which focuses on strategies and tactics to develop managers into great leaders. Mary is qualified by the American Management Association (AMA) International to administer the Myers-Briggs Type Indicator (MBTI)®, is a Certified Master Facilitator Candidate of The Leadership Challenge® Workshop, and facilitates The Five Dysfunctions of a Team® and EISA® Emotional Intelligence workshops.

Education
A graduate of Dale Carnegie Training® in 1988, Mary became a certified trainer of the Dale Carnegie Course® impacting hundreds of students until she retired in 2001.  She received her Bachelor of Science degree in education from Pennsylvania State University in State College, Pennsylvania and her Master of Business Administration with an International Concentration from the Crummer Graduate School at Rollins College in Winter Park, Florida.

Over the course of a 34-year career with the Walt Disney World Company®, Debbie worked her way up in the organization, holding leadership positions in Restaurant Management, Human Resources, Training and Development, Customer Service, Production Manufacturing and Resort Operations. Debbie is a recipient of “Partners In Excellence,” Disney’s most prestigious corporate award. For over five years, she was a Senior Facilitator and Content Specialist with the Disney Institute, sharing Disney’s best practices with organizations from around the world. Today, as Co-owner and Senior Partner with LSA Partners^SM she travels the globe providing executive coaching and strategic partnering, enabling organizations to implement and maintain lasting organizational change. Her expertise in leadership, management and employee training, customer service, and process engineering, position her as a resource for organizations desiring to achieve strong, long-term business results. Debbie is a widely recognized motivational speaker and dynamic trainer. She has designed and delivered training for both the private and public sector, positively impacting their corporate culture and financial performance.

As co-author of the book The VOICE of Leadership, Debbie is delighted to share strategies, tactics and her experiences to help others become great leaders.

Education
Debbie is a graduate of Dale Carnegie Training®. She earned her Bachelor of Science degree in Business from Nova Southeastern University and later graduated with a Master of Business Administration from the University of Phoenix. Taking her facilitation skills into the classroom, Debbie was a Junior Achievement volunteer classroom consultant for 15 years, teaching eighth graders personal economics and earning the Junior Achievement Additions Volunteer Teacher of the Year award for the 1999 – 2000 school year. Debbie is also qualified by the American Management Association (AMA) International to administer the Myers-Briggs Type Indicator®.

LSA Partners^SM is a management and strategy consulting company that specializes in custom solutions for business adaptability, resiliency and growth. Through the company’s extensive services, organizations can improve productivity, efficiency, and profitability. Services include: talent management, training, leadership development, business operational analysis, measurement tools, strategic planning, team building, and optimizing organizational culture. LSA Partners^SM is built upon a value system of honesty, integrity, courage, openness, respect and volunteerism and a passion for partnering with organizations to implement ideas and solutions for lasting change. As consultants, they have assisted leaders and organizations from around the world make dramatic changes impacting their business.

LSA Partners^SM works with every level of your organization to ensure that your customized solutions effectively achieve lasting results for your customers/patients, employees and organization. We tailor our approach and tools to assist you in addressing critical issues because your organizational culture, situation and goals are unique. All of this is achieved through a collaborative relationship of discovery, custom recommendations based on your needs and desired outcomes, and implementation of solutions with measureable, sustainable results.

LSA Partners^SM is a member of the GPS Consortium, a collection of uniquely qualified workplace experts. The Consortium specializes in providing workplace learning, human resource, and business-related expertise to client organizations. Members of the group are highly credentialed and include internationally-known authors, consultants, facilitators and speakers.

Anne K. Chinoda is the former President and CEO of Florida’s Blood Centers (FBC), a $125 million organization employing 1,000 professionals serving more than 70 hospitals. Under her leadership, FBC tripled its size through organic growth and four acquisitions. Anne is the author of Simply Significant and a highly sought after public speaker, providing organizations and business leaders with unique leadership training, development and coaching.

As the former Executive Vice President, Operations for the Walt Disney World® Resort and author of Creating Magic…10 Common Sense Leadership Strategies From a Life at Disney, Lee Cockerell has more than 40 years in the hospitality industry. Lee specializes in sharing how to master time/life management, create an inclusive workplace that leads to a diverse workforce, and create world-class customer service through great leadership.

As President of JEL Business Advisors, John E. Lynch leads a consulting company utilizing his 25 years of experience in the federal government. John specializes in streamlining business processes by thinking outside the box.  He regularly provides assistance in the governmental contracting process including market research, proposal preparation, negotiation and contract compliance.

Clyde Min is currently the VP of Asset Management for Pacifica Partners Private Limited.  He has over 24 years experience as a General Manager and Corporate Executive of Hotel Operations and Development for such properties as The Fairmont, Four Seasons, Regent Hotels Group, and Walt Disney World.  He has provided leadership in budget controls, business development, financial negotiations, strategic planning, operations management, and staff development. 

Howard Rubinstein, MD is Chairman of Emergency Medicine for Riverview Medical Center in Red Bank, NJ, part of the Meridian Healthcare System.  Under his leadership, the department has doubled in size, increased its volume by 30%, and has been the recipient of the JD Powers Award for Emergency services, one of seven awarded in the country.  
Dr. Rubinstein has been recognized by TeamHealth as Medical Director of the Year and is board certified in both emergency and internal medicine.

John E. Sindoni is the Senior Vice President of Human Resources for Meridian Health, a $1 billion fully integrated Health Care Delivery System employing over 8600 Team Members.  John played a key strategic leadership role in crafting “The Meridian Way” Culture of Excellence and establishing Meridian as a Workplace of Choice. His expertise includes topics such as creating an organizational culture by design, employee engagement, total rewards, talent management and leadership development.

Joanie White is the Director of the Office of Clinical Effectiveness for Adventist Health System. She has a Bachelor's and Master's degree in nursing and Master's in Health Administration and is a Registered Nurse Practitioner.  At Adventist, Joanie is involved in evaluating process design so that the hospital work environments support patient safety. She also determines how to meet national standards and reportable measures.

Mary is an acclaimed speaker and facilitator who has presented keynotes and delivered training to diverse audiences and organizations around the world.  Her professional background includes specialty retail, hotel resort management and quick service restaurant operations with Fortune 100 companies. Six years with the Limited Brand’s Victoria’s Secret® led the way for her twelve years with the Walt Disney World Resort®. Mary quickly moved into leadership roles including being selected as a member of the Disney Traditions team, which facilitated the company’s cultural orientation program. As a leader at Disney’s Polynesian Resort®, Mary was part of the team responsible for the design and implementation of a “Leadership by Values” process for 900 employees.  Her partnering with executive leadership to initiate and create lasting cultural change resulted in a measured increase in customer and employee satisfaction.  The company recognized Mary’s contribution by honoring her twice with Disney’s highest regarded corporate award, “Partners In Excellence”. In addition, this best practice was published by the World Travel & Tourism Human Resource Center, Cornell University, the American Hotel Foundation and in the book Be Our Guest: Perfecting the Art of Customer Service written by the Disney Institute. For six years, Mary shared this and other best practices as a consultant for the Disney Institute, assisting leaders and organizations from around the world. She is co-author of the book The Voice of Leadership, which focuses on strategies and tactics to develop managers into great leaders. Mary is qualified by the American Management Association (AMA) International to administer the Myers-Briggs Type Indicator (MBTI)®, is a Certified Master Facilitator Candidate of The Leadership Challenge® Workshop, and facilitates The Five Dysfunctions of a Team® and EISA® Emotional Intelligence workshops.

Education
A graduate of Dale Carnegie Training® in 1988, Mary became a certified trainer of the Dale Carnegie Course® impacting hundreds of students until she retired in 2001.  She received her Bachelor of Science degree in education from Pennsylvania State University in State College, Pennsylvania and her Master of Business Administration with an International Concentration from the Crummer Graduate School at Rollins College in Winter Park, Florida.

Over the course of a 34-year career with the Walt Disney World Company®, Debbie worked her way up in the organization, holding leadership positions in Restaurant Management, Human Resources, Training and Development, Customer Service, Production Manufacturing and Resort Operations. Debbie is a recipient of “Partners In Excellence,” Disney’s most prestigious corporate award. For over five years, she was a Senior Facilitator and Content Specialist with the Disney Institute, sharing Disney’s best practices with organizations from around the world. Today, as Co-owner and Senior Partner with LSA Partners^SM she travels the globe providing executive coaching and strategic partnering, enabling organizations to implement and maintain lasting organizational change. Her expertise in leadership, management and employee training, customer service, and process engineering, position her as a resource for organizations desiring to achieve strong, long-term business results. Debbie is a widely recognized motivational speaker and dynamic trainer. She has designed and delivered training for both the private and public sector, positively impacting their corporate culture and financial performance.

As co-author of the book The VOICE of Leadership, Debbie is delighted to share strategies, tactics and her experiences to help others become great leaders.

Education
Debbie is a graduate of Dale Carnegie Training®. She earned her Bachelor of Science degree in Business from Nova Southeastern University and later graduated with a Master of Business Administration from the University of Phoenix. Taking her facilitation skills into the classroom, Debbie was a Junior Achievement volunteer classroom consultant for 15 years, teaching eighth graders personal economics and earning the Junior Achievement Additions Volunteer Teacher of the Year award for the 1999 – 2000 school year. Debbie is also qualified by the American Management Association (AMA) International to administer the Myers-Briggs Type Indicator®.

LSA Partners^SM is a management and strategy consulting company that specializes in custom solutions for business adaptability, resiliency and growth. Through the company’s extensive services, organizations can improve productivity, efficiency, and profitability. Services include: talent management, training, leadership development, business operational analysis, measurement tools, strategic planning, team building, and optimizing organizational culture. LSA Partners^SM is built upon a value system of honesty, integrity, courage, openness, respect and volunteerism and a passion for partnering with organizations to implement ideas and solutions for lasting change. As consultants, they have assisted leaders and organizations from around the world make dramatic changes impacting their business.

LSA Partners^SM works with every level of your organization to ensure that your customized solutions effectively achieve lasting results for your customers/patients, employees and organization. We tailor our approach and tools to assist you in addressing critical issues because your organizational culture, situation and goals are unique. All of this is achieved through a collaborative relationship of discovery, custom recommendations based on your needs and desired outcomes, and implementation of solutions with measureable, sustainable results.

LSA Partners^SM is a member of the GPS Consortium, a collection of uniquely qualified workplace experts. The Consortium specializes in providing workplace learning, human resource, and business-related expertise to client organizations. Members of the group are highly credentialed and include internationally-known authors, consultants, facilitators and speakers.

Anne K. Chinoda is the former President and CEO of Florida’s Blood Centers (FBC), a $125 million organization employing 1,000 professionals serving more than 70 hospitals. Under her leadership, FBC tripled its size through organic growth and four acquisitions. Anne is the author of Simply Significant and a highly sought after public speaker, providing organizations and business leaders with unique leadership training, development and coaching.

As the former Executive Vice President, Operations for the Walt Disney World® Resort and author of Creating Magic…10 Common Sense Leadership Strategies From a Life at Disney, Lee Cockerell has more than 40 years in the hospitality industry. Lee specializes in sharing how to master time/life management, create an inclusive workplace that leads to a diverse workforce, and create world-class customer service through great leadership.

As President of JEL Business Advisors, John E. Lynch leads a consulting company utilizing his 25 years of experience in the federal government. John specializes in streamlining business processes by thinking outside the box.  He regularly provides assistance in the governmental contracting process including market research, proposal preparation, negotiation and contract compliance.

Clyde Min is currently the VP of Asset Management for Pacifica Partners Private Limited.  He has over 24 years experience as a General Manager and Corporate Executive of Hotel Operations and Development for such properties as The Fairmont, Four Seasons, Regent Hotels Group, and Walt Disney World.  He has provided leadership in budget controls, business development, financial negotiations, strategic planning, operations management, and staff development. 

Howard Rubinstein, MD is Chairman of Emergency Medicine for Riverview Medical Center in Red Bank, NJ, part of the Meridian Healthcare System.  Under his leadership, the department has doubled in size, increased its volume by 30%, and has been the recipient of the JD Powers Award for Emergency services, one of seven awarded in the country.  
Dr. Rubinstein has been recognized by TeamHealth as Medical Director of the Year and is board certified in both emergency and internal medicine.

John E. Sindoni is the Senior Vice President of Human Resources for Meridian Health, a $1 billion fully integrated Health Care Delivery System employing over 8600 Team Members.  John played a key strategic leadership role in crafting “The Meridian Way” Culture of Excellence and establishing Meridian as a Workplace of Choice. His expertise includes topics such as creating an organizational culture by design, employee engagement, total rewards, talent management and leadership development.

Joanie White is the Director of the Office of Clinical Effectiveness for Adventist Health System. She has a Bachelor's and Master's degree in nursing and Master's in Health Administration and is a Registered Nurse Practitioner.  At Adventist, Joanie is involved in evaluating process design so that the hospital work environments support patient safety. She also determines how to meet national standards and reportable measures.